Hi

It's Mark

I'm your

Hi, I'm Mark, I built this page to showcase my work experience and projects while honing my skills. My goal is to learn, expand my technological expertise, and grow in the field. As a mechanical engineering graduate transitioning to a new career, I'm dedicated to continuous learning and development.

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Experience

Customer Service Representative

  • Assisting customers with account setup, upgrades, changes, and cancellations.
  • Handling a high volume of incoming customer inquiries via phone in a timely and professional manner.
  • Providing accurate information about T-Mobile products, services, plans, billing, and account management.

Technical Support Engineer

  • Provide technical assistance to customers and internal teams regarding solar panel systems, addressing inquiries via phone, email, or online platforms.
  • Diagnose and troubleshoot issues related to solar panel installations, inverters, monitoring systems(isolar cloud app), and associated hardware.
  • Collaborate with field service technicians to remotely resolve technical problems and ensure optimal performance of solar energy systems.

Service Desk Analyst

  • Resolve user account management issues, including password resets, account unlocks, and group policy configurations within Active Directory
  • Utilize VMware vSphere to remotely access and control end user devices for troubleshooting and support purposes.
  • Utilize ServiceNow or other ticketing systems to log, track, and manage incidents, service requests, and changes effectively
  • Microsoft 365
  • Cloud Platforms

Certificates

Contact Me